Terms & Conditions

Payments

Full payment is required at time of booking for spa packages and is non-refundable.

If under 48hrs notice is given to cancel a booked Day Spa, no reschedule option can be offered. This means that if you cancel with less than 48hrs notice, for whatever reason, you will forfeit your day. If appointments are missed, we cannot offer a replacement time or refund.

Arrival

To ensure you can enjoy your treatment fully, it is very important to arrive at least 10 minutes before your treatment time. We will always try to ensure you receive your full treatment time; however, late arrival may result in the reduction of treatment time. This is to ensure that other guests do not miss out on any of their treatment as a result.

Spa Facilities

All guests must shower prior to, and after using, each of the thermal suite’s facilities.

We have implemented strict hygiene protocols to ensure the safety of our guests.

Please be courteous to all other spa users and please note that loungers are not to be reserved.

We have a strict no glass or alcohol policy in our thermal spa facilities.

Adult only facilities times are strictly 10:00-16:00. If you would like a child-free experience, please book within this time frame - We are unable to refund or amend your access time at the point of arrival, so please ensure familiarity with this policy.

Tranquillity Suite

The Tranquillity Suite is exclusive to treatment and Spa Day guests only.

Changing Rooms

At arrival, you will be provided with a Spa Day Schedule, where you will find an allocated locker containing your robes, towel and flip flops for use during your day. Each locker is secured by a keypad code, and the code to access it can be found on your schedule.

For security reasons, we request that guests store all personal belongings in the provided locker and change the security code after first accessing the locker. Each locker is for day use only, any personal items left in lockers will be removed at the end of each day and placed into lost property.

Unfortunately, we are unable to accommodate large suitcases.

Kinspa accepts no responsibility for loss or damage of valuables whilst on the spa premises.

What to Wear

Please bring your swimwear along with you for use of the Spa Facilities, and for your comfort, we recommend changing into dry swimwear or underwear for the duration of your treatment. As mentioned before, we will provide you with a robe and flip flops for the duration of your day. Please note – We are only able to provide one robe per guest, and these are all size XL.

Jewellery

We recommend that Jewellery is not worn during your visit to the Spa facilities, or during your treatment. Jewellery should not be worn whilst using the pool and spa facilities, as the chemicals can discolour gemstones and precious metals. We accept no responsibility for loss or damage.

Food & Drink

For all meals booked as part of Spa Days, the guest who has arranged the reservation is responsible for providing any dietary requirement information for the full group. As all food is made to order, we must be informed of this a minimum of 48 hours in advance of the arrival, otherwise we cannot guarantee that all dietary requirements can be catered to.

Drinks will be available in our Terrace Restaurant between 11am – 3pm. Afternoon Tea is served between 12pm - 2:30pm.

Guests are welcome to enjoy a cocktail in our beautiful new Oak Lounge, right next door to the Spa.

Guests are not permitted to bring their own food and alcoholic drinks for consumption on the spa premises.

Special Circumstances

Please consult our reception team if you have any health considerations - such as allergies, medical conditions or injuries – as these may affect your treatment choice. We will be pleased to make necessary arrangements or amendments for you.

If any guests with additional needs require someone to accompany them around the spa, please let a member of our reception team know in advance so that we can ensure the accommodations required can be met.

Spa Etiquette

We strive to ensure everyone has a relaxing time with us so please also be respectful of other spa guest’s right to privacy and serenity during your visit. The Spa environment is one of tranquillity and relaxation.

Within any of our relaxation areas, please try to moderate your noise so other guests are not disturbed.

Smoking and the use of mobile phones is strictly prohibited throughout the Spa. Guests are not permitted to consume their own food and beverages on site. After using the facilities, we advise you to change into dry clothing, underwear or swimwear for your treatments and the remainder of your spa day. Wet swimwear is not permitted on the furniture. Spa day guests must be over 16 years old and have a valid ID.

Cancellation Policy

Please provide at least 48 hours’ notice of any appointment cancellations. Cancellations made within the required 48 hours will be charged at the full cost of the appointment.

Please note; payments are strictly non-refundable.