The Kinspa Terms and Conditions

Spa Packages

  • Full payment is required at time of booking for spa packages and is non-refundable.
  • If appointments are missed we cannot offer a replacement time or refund.
  • If under 48 hours notice is given to cancel a booked Day Spa, no reschedule option can be offered. This means that if you cancel with less than 48 hours notice, for whatever reason, you will forfeit your day.
  • If your chosen package includes a manicure or pedicure, please ensure all polish or gel applications are removed prior to your visit. Removal of gel applications cannot be guaranteed on the day and will be chargeable.
  • Treatments included in a packages cannot be changed on the day, should you want to change your treatment please make sure this is done with a minimum of 48 hours notice.
  • Please be courteous to all other spa users and please note that loungers are not to be reserved.
  • We have a strict no glass policy in our thermal spa facilities.
  • Guests are not permitted to consume their own food and beverages on site.
  • We advise you to change into dry clothing, underwear or swimwear for your treatments and the remained of your spa day. Wet swimwear is not permitted on the furniture. Spa day guests must be over 16 years old and have a valid ID.

Spa Use

  • We have set times children can use our spa facilities, currently between 8am – 10am & 4pm – 8pm. The hours outside of these times are for adults only.
  • Anyone under the age of 16 years old must be accompanied by an adult.
  • Minimum age for entry to our Kinspa facilities is 1 years old.
  • We have a strict no glass policy in our thermal spa facilities.
  • Guests are not permitted to consume their own food and beverages on site.
  • If guests are to be found consuming alcohol in our spa facilities they will be asked to leave.
  • We take no responsibility for loss or damage of items. Please ensure you check you have all of your belongings before leaving our spa.
  • The minimum age to receive facial or beauty treatments is 16 years old, and the minimum age for full body treatments is 18 years old. Young adults aged between 16 and 18 must have written consent from a parent or guardian. Individual treatments are subject to their own age guidelines. Please speak to our Spa team for more information.

Gift Vouchers

  • Vouchers are non-refundable and no refunds are offered on expired vouchers.
  • Gift vouchers have no cash redemption value, no change can be given and they cannot be exchanged for further gift vouchers.
  • Vouchers can be exchanged for products and services of a higher value on payment of the difference. When using a monetary voucher no change will be given.
  • Bookings using gift vouchers must be made in advance and are subject to availability please book early to avoid disappointment.
  • Vouchers are valid for 12 months from date of purchase, unless purchased for a particular promotional period where different validity dates will apply.
  • To purchase or redeem a gift voucher please contact the Kinspa directly on 01745 832014.
AA Hotel
AA ROSETTES
Visit Wales
Trip Advisor
Good Spa Guide
5 bubble spa
Good Spa Guide
Best Small Spa
LTG

The Kinmel & Kinspa Contact

The Kinmel & Kinspa, St George Road, Abergele, North Wales, LL22 9AS United Kingdom

01745 832014
info@thekinmel.co.uk

Spa Enquiries

01745 822659
reception@kinspa.co.uk

© 2021 The Kinmel & Kinspa - Website By Delwedd

Privacy Policy | Terms & Conditions

The Kinmel & Kinspa, St George Road, Abergele, North Wales, LL22 9AS United Kingdom
Company Registration No 04565843 The Kinmel Hotel Limited