The Kinmel | Guest Information

Dear Guest,

I am delighted to welcome you to The Kinmel & Kinspa and sincerely hope you will enjoy your visit to the beautiful North Wales Coast. I trust you will find your room comfortable and relaxing, however if there is anything we can do to further enhance your experience, please do not hesitate to contact any member of the Team by dialling ‘4001’ on your telephone. The hotel front door is locked overnight, the front door code is ‘1978’. At The Kinmel we aim to provide you with a home from home experience, somewhere you can feel comfortable and relaxed, with everything you need to enjoy a stress-free and relaxing break. We pride ourselves on our friendly staff and attentive service and endeavour to make your stay a memorable experience. Kinspa, our luxurious spa, provides you with an opportunity to enjoy something truly unique. The state of the art Hydrotherapy facilities and world class treatments give you an opportunity for an experience not to be missed during your stay with us. This Room Compendium provides additional information on Hotel and Spa services as well as dining options. If you would like further information on things to do and places to visit whilst here in North Wales please contact Reception and we will be more than willing to assist. On behalf of the team at The Kinmel & Kinspa, I wish you a most enjoyable stay and hope to be able to meet you personally during your visit.

Best regards,

Tom Morpeth General Manager

The Kinmel History

Until the 1920s the original house was called ‘Hendre Gyda’. The word ‘Hendre’ is usually associated with a very early site and goes back to a time when cattle were taken to the hills in the summer and brought down to the ‘Hendre’ for the winter. The Manor has undergone many changes through the years with the oldest part, on the right as one enters the front door, dating from around 1570s. It was extended in the 18th Century but these additions were completely absorbed when around 1840 it was bought by the Kinmel Estate and became the Agent’s house. The present front entrance was built at the end of a passage alongside the original house and a whole new wing was added to the left of it. The old building was altered to match the new work and this is the building one sees today. The Kinmel Estate prospered in the early 19th Century on the proceeds of the copper mines at Amlwch in Anglesey which for three-quarters of a Century produced two thirds of the World’s copper. Its owners, the Hughes family, lived in regal splendour at Kinmel. Hugh Robert Hughes it was said lived up to his initials (HRH) and in 1872 erected the present Kinmel Hall. In the 1920’s the then owner, Colonel H.B.L.Hughes, a bachelor and Colonel of Engineers who was also a competent amateur marine artist, sold the Hall and came to live at Hendre Gyda, changing its name to Kinmel Manor.

He had the house altered, opened up the entrance hall and inserted the oak fireplace which still exists and dates from around 1600. It is thought this was probably originally in his old school, Shrewsbury. He also had a splendid Dining Hall (now the Manor Restaurant) built as a focal point and brought with him the fireplace which previously stood in the entrance hall at Kinmel. Designed by William Edwards Nesfield it dates from 1872 and depicts the arms of the various Royal Tribes of Wales from which H.R.H claimed descent.

Kinmel Manor remained in the Hughes family until the 1960’s when it was again altered and turned into a Hotel. The Kinmel Manor has undergone numerous major refurbishments since the present owners took over the Hotel on 22nd June 1978, recently re-branding the hotel ‘The Kinmel’ and adding the luxury spa complex known as Kinspa.

Kinspa Opening Hours

Monday – Sunday including Bank Holidays 08.00 – 20.00

Kinspa Thermal Experience

Guest’s receive complimentary use of our Thermal Spa Experience facilities during their stay. We just request that you bring your room card holder with you and show this to our Spa Receptionist upon arrival at the spa. Kinspa consists of a stunning hydrotherapy pool and swimming pool, sauna, aromatherapy steam room, and drench bucket shower. You can swim or just take advantage of the high-power jets whilst looking out over the sumptuous exterior water garden, giving you the open-air swim experience whatever the weather. Towels will be provided at the Spa. Pre-booking of your spa time is highly recommended to avoid disappointment.

Gym

If you can tear yourself away from the relaxing part of the Spa, and want to enhance your fitness, why not try our state-of-the-art Technogym® gymnasium. Overlooking rolling countryside, the gym offers 14 individual pieces of fitness equipment, plus a free weights area.

Treatments

The treatment suite at Kinspa is the perfect place to be pampered. Partnered with some of the most trusted brands in the beauty and skincare world such as Germaine De Capuccini, Made For Life Organics, from facials, pedicures, massages, and spa day packages, Kinspa offers it all. To book a treatment, call us on 01745 832014 option 2, or 4002 on the phone in your room or feel free to visit us over in the Spa.

Children

Children under the age of 16 are welcome to use the swimming pool between 08.00 – 10.00 & 16.00 – 18.00, when accompanied by an adult. There must be one adult to accompany, every two children.

Kinspa Treatment Opening Hours

Monday – Sunday 10.00 – 18.00

Dining

To make a table reservation please contact Reception by dialling 4001. Please make us aware of any special dietary requirements and we will do our best to accommodate your requests.

Brasserie 1786

Fantastic mouth-watering dishes, modern design, inviting ambience and an ideal place to dine. Our Brasserie menu is available daily between the following times.

Monday – Saturday 18.00 – 20.30

Our Sunday menu is available Sunday between 12.00 – 20.30

Oak Lounge

Our Oak Lounge bar menu is available.

The full Oak Lounge menu is available between the following times.

Monday – Saturday 12.00 – 18.00

Between 18.00 – 20.30 our bar bites will still be available.

On selected special event dates for example Christmas, New Year and Valentine’s Day our A La Carte Dinner Menu will not be available.

Terrace at the Kinspa

Lunch and Afternoon Tea - 12.00 - 14.00 seven days a week – For Afternoon Tea, this must be pre-booked one day prior to your reservation.

Breakfast

A choice of Full Welsh and Continental style breakfast is served in Brasserie 1786 Monday – Friday 07.00 until 10.00am Saturday and Sunday 07.30 until 10.00am. Bank Holidays 07.30 until 10.00am. Please book your time for breakfast with our reception team.

Hotel Directory

Key Cards - Guests will be issued with a room key card upon check-in. Keys are magnetic cards programmed for your lock only and will expire at 11.00am. Please keep keys away from mobile phones. Please keep this card with you during your stay.
Reception - Full Reception services are available between 08:00 to 22:00.
Front Door - The front door access code is 1978.
Car Park Barrier - The car park barrier access code is 1123#
Housekeeping – Rooms will be serviced daily.
Do Not Disturb - Please use the door hanger provided.
Tea and Coffee – Each guest bedroom is supplied with tea and coffee making facilities which are located in the wardrobe. If you would like this replenished, please contact Reception. Fresh milk is also available on request.
Children – Please do not leave children unattended in bedrooms.
Early Departure – If you are vacating your room early in the morning before the Duty Receptionist starts (8.00am) you may wish to provide an email for a copy of your invoice to be sent to.
Departure – Guests are requested to vacate their room by 11.00am on the day of departure.
Car Parking – There are 85 parking bays in our Car Park. Some areas are protected by CCTV cameras for the safety of our staff and guests however The Kinmel does not accept any liability for the loss or damage to guest’s cars or belongings.
Children – Children under the age of 16 are only permitted to use the Kinspa facilities between 8am - 10am and 4pm - 6pm and if accompanied by a responsible adult.
Credit Cards - We accept the following credit and debit cards: Visa, MasterCard, Visa debit, Switch Maestro, Solo, Electron.
Dress Code – Brasserie 1786 operates a smart casual dress policy.
Comments – Guest comments and suggestions are gratefully received. If you would like to leave us any comments or suggestions, please complete the Guest Comment Card in your room. If you would prefer to speak with someone in person, please ask for the Duty Manager at Reception.

Environment

The Kinmel Hotel & Kinspa is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations. By working together, we can contribute to making achieving these environmental goals.

Email - E-mails can be received at the following address reception@thekinmel.co.uk and marked for the recipient’s attention.
Guest Services – Guests bedrooms are equipped with a Hair Dryer, Sewing Mending Kit and toiletries. Should you wish to have these supplies replenished please contact Reception.
Iron & Board – Every guest bedroom is equipped with an iron and board. Both are stored in the wardrobe.
Lost Property - All held by the Housekeeping Department, please dial 4001 for information.
Night Porter - Please contact Reception by dialling 4001 who are available until 10.00pm Alternatively please dial the emergency button on the phone located in your room where our night porter can assist in an emergency. Please note this number is for an emergency only.
Noise & Behaviour - Excessive noise, unruly and threatening behaviour and the like which causes inconvenience and discomfort to our other guests and/or staff is not acceptable. Such behaviour will result in the offending person/s being asked to vacate their room and leave the Hotel premises but will be charged for their booked stay.
Smoking – We respectfully remind you that in compliance with current smoke free legislation, Hotel policy is that all of our bedrooms are designated NON SMOKING. Bedrooms that are found to have been smoked in will result in a £250.00 charge being added to guest’s bill for professional cleaning.
Soiling & Damages - You are responsible and liable for any breakages or damages, which you and/or those that accompany you, whether they are staying in the Hotel or not, cause to the Hotel, accommodation and its contents including the car park and associated parts.
We ask that you report any incidents as they occur.
While we do not normally charge for minor accidental breakages we will charge and debit your card for the full cost of all other breakages, missing items and for the replacement and/or making good of any damage.
There will be a charge of £100 for soiled bedding, towels, carpets, furnishings and décor caused by bodily fluids. The Hotel may also charge in full for any lost room nights resulting from any such damage and incidents mentioned in these conditions.
Television - All rooms offer Freeview enabled TV’s and have access to all channels that come with the Freeview service (signal permitting). For a complete and up-to-date channel listing please press ‘Guide’ on your TV’s remote.
Wi-Fi - Wi-Fi broadband is available free of charge in bedrooms and public areas. Please select the ‘The Kinmel Guest’ network. No password is required.
Fire Precautions - Please read the evacuation information on the inside of your bedroom door. In an event of a fire, please leave the building as quickly and calmly as possible directed by the fire notice and congregate at the assembly point, which is on the lawn opposite the front entrance of the Hotel.
Doctor – Should you require a doctor please contact reception. NHS Direct Wales can be contacted on 111 for medical advice.
Emergencies – In an emergency please dial 999. If your emergency does not require the Emergency Services please contact Reception by dialling 4001, reception available until 10.00pm. Alternatively call the emergency button on the telephone in your room if after 10.00pm for the Night Porter who will do everything they can to assist you.