The Kinmel

Luxury Spa & Leisure At The Kinmel Tel: 01745-822659 email:

Click here to view our latest Spa Brochure


Career opportunities at Kinspa

Job Description

What we are looking for:

  • NVQ level 3 in sports/fitness
  • Experience/qualifications working within a pool plant room, and pool chemical testing.
  • You must have a friendly, approachable, positive attitude.
  • Good communication skills.
  • Committed to delivering a high level of customer service.
  • High level of personal hygiene and grooming standards.
  • Passion for health and fitness.

What does the role involve?

  • Maintaining a high level of hygiene throughout the entire spa.
  • Regular checks on the pool/leisure area, gymnasium, and spa treatment area.
  • Carry out regular pool tests.
  • Plant room duties; backwashing, maintaining safe chemical levels.
  • Promote the spa facilities to hotel residents and perspective members.
  • Covering spa reception, taking telephone calls, making bookings for treatments.
  • Laundry deliveries (collecting clean robes and towels, emptying used laundry)
  • Conducting regular fitness classes.
  • Conduct fitness programmes and inductions.
  • Understand and advise members and guests on the correct usage of gym equipment.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in fitness/spa industry
  • Experience or qualifications within pool plant room duties.
  • Experience in personal training.
  • Knowledge of diet and nutrition.
  • Experience within customer service roles.
  • Fitness class qualifications such as yoga, or pilates strongly desired.


  • Full time contract at 37.5 hours per week.
  • This role includes weekend work, and working over bank holidays.
  • This role requires flexible working patterns, including morning shifts from 6.30am-2.30pm, and late shifts from 2.30pm-10.30pm.
  • You may, from time to time, be required to work split shifts.

Salary: Hourly rate between £7-£8.50 per hour, dependent upon experience & qualifications.

Job Type: Full-time

Salary: £7.00 to £8.50 /hour

Job Description
Kinspa, an award winning luxury spa hotel based in Abergele, North Wales. Voted 'The Best Spa in Wales' and achieved a 5 Bubble rating by the Good Spa Guide.

Due to high demand, we have a new position available as a Spa Receptionist.


Desirable Requirements:
  • Previous experience working within a spa, or leisure environment.
  • Experience working with booking system 'CORE' by Premier Software.
  • Qualifications within the beauty or fitness industry.
  • First Aid qualifications.
  • Experience working as a receptionist in a hotel, or spa.

Essential Requirements:

  • You must have a professional, polite, positive attitude.
  • The successful candidate must have excellent customer service skills & telephone manner.
  • It is essential that you have a high standard of written and verbal skills.
  • You must be flexible and versatile.
  • You should be passionate, ambitious and knowledgeable about the spa industry.
  • Neat and tidy personal presentation.

The job role:

  • This is a busy, fast paced role, based on a busy spa reception desk.
  • You will be the first point of contact for all spa clients, it is essential that you are able to deal with busy, demanding situations.
  • You will be expected to maintain superior levels of hygiene, cleanliness and tidiness throughout the spa.
  • This includes general duties such as; laundry turnover, regular checks in the pool area & gymnasium, cleaning duties, etc.
  • You will be booking appointments such as spa treatments, fitness classes, etc.
  • You will be taking payments, dealing with all spa enquiries and telephone calls.
  • You will be required to carry out regular pool chemical tests.
  • You will be dealing with customer complaints where necessary.
  • To provide spa tours for customers, giving a 5 star service.
  • You will be required on occasion, to open and close the entire spa/leisure complex.
  • Your role will include promotion of membership, gift vouchers, retail and treatment sales.

Hours & Shifts
Full time contract: 37.5 hours per week.

This role requires flexibility towards working hours, for example; weekends and bank holidays, Christmas, etc.

Working Hours : early shifts 8.30am-4.30pm, late shifts 1pm-9pm. Rolling rota shift patterns, giving you the ability to plan in advance, and have regular weekends off.


Company Benefits:

  • 20% off treatments, products, and purchases throughout the hotel & spa.
  • Complimentary access to the spa facilities & gym.
  • Rewards for hitting targets & outstanding performance.

Job Type: Full-time

Hourly rate: Dependent upon your experience.

Due to high demand, we have a position available as a Spa Therapist.

Essential Requirements:

  • NVQ Level 2 & 3 in Beauty Therapy/Massage.
  • You must be flexible and versatile.
  • You should be passionate, ambitious and knowledgeable about the spa industry.
  • Excellent communication and customer service skills.
  • You must have a professional, polite, positive attitude.
  • Neat and tidy personal presentation.

Desirable Requirements:

  • First Aid trained.
  • Previous experience working within a spa environment.
  • Previous experience working with Elemis, Neom Organics, Jessica, and Mii-make up.
  • Qualifications in treatments such as hot stone massage, Hopi ear candles, Reflexology, intimate waxing would be beneficial.

The job role:

  • To provide treatments to the highest possible standards, as instructed and trained by the Spa Manager, and Senior Therapists.
  • Full, certificated training will be provided.
  • To hit retail targets, and provide homecare advice to customers.
  • Maintain superior levels of hygiene throughout the spa.
  • Provide a hosting/reception service when required.

Company Benefits:

  • 20% off all treatments throughout the spa.
  • Retail incentives.
  • Full training provided for all treatments.
  • After 6 months of working at Kinspa, you may use the spa and gym facilities free of charge.

Please send a copy of your CV with a covering letter to